I'm going to have a senior team member reach out to you regarding this. Voice your opinion today and hear what 4,644 customers have already said. Refund of retainer is just received today, Aug 24, 2020! . There was a full bin, dirty room, none of the furniture ordered, walls full of scuff marks, etc etc. . 5 reviews from visitors of Regus photos, ratings and detailed information about Regus in Mississauga. This is really bad customer service. Check out what 45 people have written so far, and share your own experience. One of our senior team members has reached out to you to update you on your retainer refund status. 2 reviews of Regus "I posted a review on Google and it upset the company and the owner of the building. They offered me a free one day trial and it was fine. As a new business, we needed an office space. Do not get an office w/ regus - they are liars & thieves.My contract (office space) ended April 30, 2021Contract states deposit returned no more than 30 days after last day - It is … Build your business presence fast, with an instant professional company address and the virtual office services you need. Regus is one of the most frustrating companies to deal with, I have a year left on my contract and am stuck, good luck if they bill you incorrectly and when they don't it takes hours to get a refund. Step 1. Regus is a scam worldwide. We made an electronic payment in July of 2021 that was never applied and we have been charged late charges since. 8.2 Service Retainer/Deposit: The Client will be required to pay a service retainer/deposit equivalent to two months' of the monthly office fee (plus VAT/Tax where applicable) upon . I have sent them numerous emails and I have called many times, but they are not resolving the issue, nor are they providing the contact information for upper management of the company.Sincerely,[redacted] The Friday before their sales rep reached out proactively, I responded late, and she replied late on Friday evening. original retainer is now 90 days and still not refunded . Now come the retainer, I was promised 30 days since end of contract. However, there is NO button for "Request Retainer". In the Retainer screen in CORE, simply click on the Request Retainer button. Josalyn and Jenean are always supportive of anything my partner and I need. Two weeks on and they pretend to be solving the problem by requesting us to try again requesting the refund in their broken online system, while we are still waiting for nearly $2000 and so much time wasted. It's been a week since Regus' reply. Sandra Melody Head of Customer Services. Office Services . First, even if Regus were incurring net costs by holding . REGUS GROUP, HQ, Regus Office Rentals - Office Space Provider, HQ Global Workplaces - Virtual Offices, Regus Management Group, Ricardo VarelavanOordt, Maite Sanchez, THE REGUS GROUP IS UNDER INVESTIGATION FOR FRAUD, MONEY THEFT & FALSIFYING OF DOCUMENTS INTERNATIONAL Nationwide *UPDATE EX-employee responds: Pfft, Regus Sucks world Wide. Our coworking spaces let you choose to work with others in an open-plan area, or a shared office. | Read 41-60 Reviews out of 384. . 0.00 Retainer Held 107.95 Total Past Due Amount after Retainer . Get Regus - Massachusetts, Boston - Financial District rKaufman & Lynd reviews, rating, hours, phone number, directions and more. Check the 'Apply as Retainer' option. . Than I was asking them to use my retainer (the amount regus held for a year long and it is the exactly amount for TWO months payment . One Customer Service representative contacted with me via phone and email. Please make the refund ASAP! Try getting back your retainer, that can also take a year. Regus do not have a complaints policy or procedure. This creates and sends out a retainer invoice to the client. They still have my retainer of 696.97 cents. Enter a - minus sign before your refund amount, say -200. 2. I have called customer service, sent number emails and gone through our legal team to try to resolve . Consumer Response: At this time, I have not been contacted by Regus regarding complaint ID [redacted]. We actually got an email one time from a Regus VP who wanted a refund from Regus because she had been inadvertently charged to use a Regus meeting room (screenshot below, name changed to protect the hilarious). You can search by company name, service, subway station, district, and other keywords… Mississauga. Our company relocated from CA to MO in July 2020. Have a question or issue with your current products and services? Gave keys to the reception there and sign my intiails by my . I request the retainer refund on the app and refund is confirmed to be paid in 15 days. Get Regus rKaufman & Lynd reviews, rating, hours, phone number, directions and more. A few months into the contract, the Regus customer notices a $33.38 "Kitchen Amenities" charge on his June 2017 Regus bill. At Regus, we fully understand the importance of receiving prompt refund of the retainer, therefore have made this process as smooth as possible for our valued customers. I got a basic virtual office but the rules are so arcane they are impossible to follow. Read about their experiences and share your own! Regus is a scam, Beware.. There's a retainer balance of $1, 616 that Regus has agreed to refund us. I quickly replied and said thanks, but that I don't need mail redirection and would like a refund on that but was told that they were part of the original deal. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. They held onto my deposit refund on an additional room for 3 months in breach of their own terms and didn't even apologise then charged me £100 for a late payment paid within the same billing month after THEY deleted my card details and failed to . I asked a receptionist to help my issue to the Regus help desk. After doing some research we decided to go with Regus. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. But still haven't got the refund of retainer yet! Regus Virtual Office is a flexible workspace company that states they have over 1500 locations in 600 cities across 100 countries.. Their business centers have products and services that are more cost effective for companies. Regus is a scam. the retainer. I contacted with local office responsibles, but they said . The problem, . Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Your experience matters. I had been a Regus member since 2013 (or so). COVID update: Regus has updated their hours and services. Whether you work alone, you're growing a start-up or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues or . Fill in the Amount. Hello, I rented 2 office areas (Istanbul, Kurtkoy Aeropark and Istanbul, Altunizade) from Regus, in different periods. 160 reviews for Regus, 1.1 stars: 'Regus has been my primary office for the past 6 months. Our failure to enforce any rights under these Terms and . Sent numerous emails to account. Now, I am waiting for answer of the Customer Service . The same incident happened to us in Regus. The amenities are great, and the staff is excellent. Refund. Make sure the Client Retainer balance is greater than zero. Consumer Response: At this time, I have not been contacted by Regus regarding complaint ID [redacted]. www.myregus.com) and go to End Agreement, where a specific section for refund request is . SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Get help. The fee is commonly associated with attorneys who are hired to provide legal services. . I disputed the October charges with my credit card company and Regus responded that it was a valid charge and was rebilled. They still have my retainer of 696.97 cents. | Read 61-80 Reviews out of 4,239. The subtext of that explanation seems to be that Regus considers the $50/month maintenance fee to be some sort of cost recovery fee given the expense Regus incurs when it holds onto your money. COVID update: Regus California Mariners Island has updated their hours and services. Ive gave the their keys back nd have left the office cleaned out on 3-16-22around 1130 am. Regards, Sandra Melody Head of Customer Services The Regus staff is also great, they are very professional and . Your agreement end date is not until 10/31/2021. Requesting retainer refund is very easy: simply log into your online account (i.e. It is my money! Regus West Fargo Charged $1700 fraudulently for service not rendered on a card without permissions refuse to refund Fargo North Dakota. As a consequence, there is no contractual provision barring Regus from sending you an invoice for $10,000, and stating that your $10,000 payment is due today, even if your monthly payment (as listed in the order form portion of your contract) is only $1,000. Gave keys to the reception there and sign my intiails by my . The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Ive gave the their keys back nd have left the office cleaned out on 3-16-22around 1130 am. Something flexible, but affordable. I turned up to my 'new' office mid corona virus to find the previous tenant had moved out the evening before. Suddenly, I was switched to SPACES and the mail was not forwarded after two months. Noisy offices with paper thin walls and rattling air conditioning units. Even on its face, though, this is, of course, an absurd position. Select your Trust/Client Account ledger out of the drop-down menu at the top-left (beside the date range) Click Disburse/Release Funds. So I manually closed it and got an email confirmation, but could not request my retainer refund. After repeated requests, they denied to refund retainer and now they have started sending threat mails after 2 years and demanding amount for a full year. It takes almost 3 months for the processing! This fee is used to guarantee the commitment of the service provider but does not usually represent all the fees for the entire . 2 reviews of Regus "I posted a review on Google and it upset the company and the owner of the building. When the client pays the retainer, go to the Payments screen and enter that payment by selecting 'Apply as . -. After 30 days, no retainer yet, so I contacted them. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Work wherever business takes you. Each party shall comply with all applicable data protection legislation. Do you agree with Regus's star rating? My biggest concern is the lack of response to payment concerns. So, any unilateral increases in price--whether by increasing the underlying rates or by tacking on extra fees--constitutes a unilateral change by Regus to the contract. Interested in a new product or service? They don't care about the customer/tenant - they want to fill their pockets by raising fees/percentages at will and without notice. Nor does it say anywhere when it when invoices will be issued. And again re-submitted the documents to the senior assigned. 15 reviews of Regus California Oracle Tower "Our office at Regus has been a great solution for opening a new branch office. I'd highly recommend to look elsewhere for temp or small office space as this company will reel you in with . . I got a basic virtual office but the rules are so arcane they are impossible to follow. Also requested online retainer refund but it could not be done due to online form requiring IBAN details that only EU banks provide.
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